ISO 9001 is a standard that sets out the requirements for a quality management system. It is designed to help organisations ensure they meet the needs and expectations of both customers and other interested parties, based on internationally recognised quality management principles set out by the International Standards Organisation (ISO). It helps businesses and organisations to become more efficient and improve customer satisfaction. The standard will improve internal management and operational processes, leaves less room for staff error and reduces the risk of costly mistakes.
At the heart of the standard is a quality policy and set of principles that tie together business objectives, customer needs and your marketing plan. When this approach to quality is embedded across the business, every employee understands how their actions create a better customer experience, and processes are put in place to continually review and improve that customer experience. ISO 9001 is a recognised mark of quality which will open your business up to more and larger clients, both at home and abroad, as the ISO 9001 standard is recognised internationally. The ISO 9001 logo can generate enquiries and open doors that would otherwise remain closed.
By focusing on your customers’ experience, ISO 9001 will better equip your business to meet their needs, improving the customer focus throughout the business. The impact of this can fundamentally change your business:
- Internal processes are streamlined, with improved efficiency, cost containment and savings.
- A recognised mark of quality opens your business up to larger clients, both at home and abroad.
- Staff motivation is improved through greater clarity and focus on business objectives – time and resource is spent on what really matters to the business.
- A customer focus inevitably improves your customer service and referrals.
- Better internal processes and customer services ultimately improves competitiveness, leading to a higher profit potential.
Perhaps the most important element of the standard however, is that it is not a one-off exercise. Regular reviews keep quality at the forefront of the business, with the aim of continuous improvement driving the way the business develops, to better meet customer needs. This is perhaps why ISO 9001 is one of the most widely used management tools in the world, with over 1 million organisations certified.
At IMSM, our role is to support and guide your business towards certification. Our experienced assessors will help your business audit and improve its quality management systems, offering training and support where necessary. With a fixed fee and a flexible approach, we work with your business to make the process of gaining ISO 9001 as painless and yet as beneficial as possible. We will conduct an on-site assessment with gap analysis, followed by recommendations for improving procedures if appropriate. We will write all documentation required for ISO 9001 and see that you are ready for certification audit by BSI, or any other certification body.