Grenville Engineering says that what customers really want and need is a service that adds value.
In basic principle terms the definition of “value-added” describes the delivery of an enhanced product or service a company provides before offering to its customers.
In the manufacturing world of fabrication services there are many companies offering standalone services such as laser cutting and metal forming which can benefit select industries. However Grenville says the real value add is having a complete offering which encompasses not only capabilities but intangible benefits such as specific skills in welding, accreditations to back up processes with ISO9001:2015 as standard, history of a company and the sectors it operates in, good levels of customer service and delivery performance.
Adding value to a customer’s supply chain requirements is a defining factor to maintain healthy long standing relationships.
Grenville says that customers consider a range of factors when selecting a supplier rather than jus the cost saving benefits.
One of these is to have a single source contact. Having a single point of contact, such as an Account Manager, can help to speed decision making and reassurance that the manufacturing problem will be dealt with.
Trust is a vital component in any relationship. Customers want transparency at to get the best out of the customer/supplier relationship.
A customer will also look for specialised skills and capabilities and will want to deal with a fabrication company that has the relevant skills and accreditations for making their product – such as a dedicated stainless steel facility, CE marking accreditation, traceability and so on.
Bespoke projects require a partnership approach from both the customer and supplier as this often involves in depth conversations and drawing iterations to maximise on the product quality/performance.
Finally, of course, technical expertise is key as customers look for in-house knowledge that can adapt and improve design for cost saving and manufacturing efficiencies.
Grenville Engineering says that a customer-centric is at the heart of it does: “We collaborate with our customers ensuring that we produce the most cost effective solution without compromising on quality. We have a combined experience of over 100 years within the industry, which is invaluable for our customers, supporting them in the best solution for the design to manufacture process.
“Our partnership approach towards our customer relationships has been our differentiator and strengthened our long term relationships.”