Received a Negative Company Review? Here's What To Do About It

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The rise of the internet within the past few decades has meant that reviews are now much more accessible. Before buying a product or service, it's easy to check out previous customers' experiences so as to ensure legitimacy and quality. As well as being beneficial for would-be consumers, positive reviews can also serve as exceptional marketing tools for companies who are looking to attract more interest.

The launch of Qimtek's own review platform in 2017 provided both manufacturing buyers and engineering suppliers with the opportunity to collate testimonials based on verified business relationships. After seeing how various industry-specific review sites helped to provide a more transparent buying and selling process, we wanted to be able to offer the same tools to the engineering sector. The Qimtek review platform has been very successful in giving buyers and suppliers a more three-dimensional view of prospective collaborations before committing - after a job has been completed, buyers are able to review suppliers based on communication, quality and delivery, whilst suppliers are able to rate buyers according to communication, lead times and payment terms.

While a large majority of the reviews on our platform are overwhelmingly positive, it would be unrealistic to expect that negative reviews would not arise. If you've been reviewed in a less favourable light, then here is what to do about it:

Contact the Author:

Your best starting point is to have a conversation with the reviewer to see if you can resolve the issue.

While we strive for all companies to have a positive experience on the Qimtek network, it is also crucial to the integrity of the reviewing system that everyone gets the chance to have their say - whether good or bad. As Qimtek is simply the conduit through which the review is submitted, we do not feel that it is appropriate for us to pick and choose which reviews are published and which are not, provided that a genuine business relationship exists. Therefore, we cannot simply remove negative reviews upon request, as this would undermine the authenticity of the platform.

With that being said, we are more than happy to remove the review at the author's request. If you feel as if the review was unfair, then your best starting point is to have a conversation with the reviewer to see if you can resolve the issue. If this is possible and the author contacts us to have their review removed, then we will absolutely do so without any hesitation.

READ: Qimtek Engineering Reviews - Buy & Supply With Confidence

Counter With Good Reviews:

One of the best ways to overcome a negative review is to counter it with positive reviews.

If it isn't possible to resolve the issue, or the author refuses to remove the review, then you may be left wondering what you can do to distract from it. One of the best ways to overcome a negative review is to counter it with positive reviews. Nearly all of the negative reviews on our site are one-off occurrences, which means that you almost definitely have a lot of happy customers on your books (otherwise you wouldn't be in business!). Why not contact them and ask if they wouldn't mind leaving a positive review? This will help to detract from the negative feedback, as well as illustrating the fact that any less favourable reviews are isolated incidents.

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Attach Testimonials Along With Your Quote:

Attaching testimonials along with your quote will work wonders when it comes to being viewed as a viable supply prospect.

If buyers can see from the offset that you have a great reputation amongst your customers, then they may not need to look any further. No company in the world receives 100% positive feedback from their customers - even your customers and prospects will have their own naysayers!

Regardless of any reviews you might have received, this is always a great way to demonstrate to your potential customers that you are a trustworthy business that is capable of offering great quality, outstanding service and reliable delivery. As new business is always something of a leap of faith from both sides, attaching testimonials along with your quote will work wonders when it comes to being viewed as a viable supply prospect.

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Talk To Qimtek:

It's always worth having a conversation with us regarding any negative reviews you have received.

Although we cannot remove a review unless at the author's request, it's always worth having a conversation with us regarding any negative reviews you have received, so that we can better understand both sides of the story. In addition, we may also be able to offer you additional advice and support when it comes to resolving the situation and discussing next steps.

If you have any concerns or questions regarding your reviews, then please don't hesitate to call us on 01256 394 500, or email us at sales@qimtek.co.uk